Thank you for shopping with TCcustoms. We are a real custom shop in Alabama with people who answer the phone, and we want you happy with what you bought. If something is not right, here is how we make it right.

The short version: You have 60 days to return most parts for a full refund. There is no restocking fee when a part comes back unused and in its original packaging. Cancel anytime before your order ships and pay nothing. If we sent the wrong part, or it showed up defective or damaged, we cover the return shipping.

Vehicle Parts and Accessories

You have 60 days from the day your order arrives to start a return on most parts. As long as the part comes back unused, in resalable condition, and in its original, undamaged packaging, you get a full refund with no restocking fee.

To qualify for a full refund, a part needs to be:

• Returned within 60 days of the day it arrived.
• Unused, with no signs of being installed or test fit.
• In its original, undamaged packaging with all parts and hardware included.

If a return comes back after 60 days, or shows signs of use or install, we may turn it down. In some cases we may still accept it for store credit or a partial refund with a restocking fee of up to 20%. That is our call, and we will always talk it through with you first.

Cancellations

Change your mind before your order ships? No problem, and no fee. Just call or email us before it leaves the shop and we will cancel it and refund you in full. This includes backordered and preordered parts, as long as they have not shipped yet.

Return Shipping

For a normal return, when you change your mind or ordered the wrong part, you pay to ship the part back to us. We recommend an insured, trackable service, because we cannot refund a return we never receive.

If the return is our fault, for example we sent the wrong part or it arrived defective or damaged, we send you a prepaid shipping label and cover the cost.

Refunds

Once we receive your return and check it over, we process your refund within 5 business days, back to your original payment method. Because we ship every order free, there are no outbound shipping charges to hold back.

Damaged, Defective, or Wrong Item

We inspect every order before it leaves, but shipping is shipping. If your part arrives damaged, defective, or it is not what you ordered, contact us within 5 business days of delivery. Send a photo if you can. We will make it right and cover the return shipping with a prepaid label. If a box looks damaged when it shows up at your door, it helps to note it with the driver, but the most important step is a quick call to us.

Items We Cannot Take Back

A few things cannot be returned, because once they are used or ordered for you specifically, we cannot resell them:

• Special-order and custom parts, including custom build work, ordered or built just for you.
• Electronic tuners and programmers once they have been connected to your vehicle. After a tuner is linked to your VIN, the maker treats it as used, so we cannot take it back.
• Wheels and tires once they have been mounted or driven on.
• Gift cards.
• Apparel and merchandise (see below).

Apparel and Merchandise

Our apparel and merchandise, like shirts, hoodies, hats, and tumblers, are made to order, so all merchandise sales are final. If something is not right, we are glad to swap it for a different item. If the new item costs the same, easy. If it costs more, just cover the difference. We cannot refund the difference on a swap to a lower priced item. Email us at customerservice@tccustoms.com before you ship anything back so we can help. If you ship it back without reaching out first, we may not be able to swap it.

Warranties

TCcustoms does not warranty the products we sell. Most products come with a warranty from the manufacturer that made them, and the manufacturer handles the claim. If you have a warranty issue, reach out to them first. If you are not sure who to contact, call us at (205) 491-0010 and we will help point you in the right direction.

How to Start a Return

Every return needs our approval before you ship it. Start by calling (205) 491-0010 or emailing customerservice@tccustoms.com, and we will set you up with a return authorization. Once we approve your return, you have 14 days to ship the part back to:

Attention: TCcustoms Returns
5041 Ford Parkway
Bessemer, AL 35022

Please do not ship anything back before you have our approval. We cannot be responsible for returns that arrive without a return authorization, and we cannot refund a return we do not receive.

Contact Us

Questions about a return or refund? We are glad to help.

• Phone: (205) 491-0010
• Email: customerservice@tccustoms.com

FAQ

Can I trust TCcustoms?

The short answer is yes. TCcustoms is not just an online store. We are a custom shop with physical locations in Bessemer, Alabama and Pell City, Alabama. We are family owned and family operated, by the same people who run Town & Country Ford, and we have been customizing and selling customized vehicles for well over 20 years.

What about sales tax?

Our website calculates the right amount of sales tax at checkout. In some cases you may owe tax when the product arrives to you, since every state has different laws. Call us with any questions at (205) 491-0010.

Worried about fitment?

If you are not sure a part or wheel will fit your vehicle, please call us before you buy. The customer is responsible for making sure a part fits, but we are happy to help you get it right. Call (205) 491-0010.

Do you price match?

Yes. In most cases we will match any price you find online. Give us a call or email customerservice@tccustoms.com and we will walk you through the price match.

What if I cannot find what I am looking for?

We have over 25,000 parts listed, and we can get even more. If you do not see what you need, call us at (205) 491-0010 or email customerservice@tccustoms.com.

How long is my quoted price valid?

Our website prices update all the time. If you get a written quote from one of our team members, that quote is good for 30 days.

Do you ship internationally?

No, we do not.

Do you offer financing?

Yes. We teamed up with Affirm to offer financing as low as 0%. Just select Affirm at checkout.

What is the best way to reach you?

The best way to reach us is by phone at (205) 491-0010. You can also email us at customerservice@tccustoms.com.

Do you sell tires too?

Yes we do. We do not have tires listed on the website yet, but we can still help. If you want a wheel and tire package, call us at (205) 491-0010 or email customerservice@tccustoms.com.

What should I do if I have a problem with my product?

Give us a call at (205) 491-0010. Once we talk it through, we will point you in the right direction. If your part arrives damaged, let us know within 5 business days of delivery. If the box looks damaged at the door, it helps to note it with the driver.

What if I have a warranty concern?

Most of the products we sell come with some kind of warranty. To start a warranty claim, reach out to the manufacturer of the product. If you still have questions, give us a call and we will help you get in touch with the right person. TCcustoms does not warranty the products it sells. If a product has a warranty, the original manufacturer administers it.