Return and Refund Policy

Thank you for shopping at TCcustoms!

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products that you purchased with us.

Your Order Cancellation Rights

You are entitled to cancel your order within 14 days without giving any reason for doing so.  Every order on TCcustoms.com (including parts on Backorder) are subject to a 20% restocking fee.  

Assuming you have not received the product, the deadline for cancelling an order is 14 days from the date that the order was originally placed.  Once the product has been shipped, it will fall under our Conditions for Returns.  

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: customerservice@tccustoms.com

  • By phone number: 205.491.0010

We will reimburse You no later than 14 days from the day that we receive notice of cancellation of the order.  We will deliver the funds using the same means of payment as your original order.  You refund will be equal to the amount of your order less the 20% restocking fee. 

 

Conditions for Returns

To start a return, you must get prior approval.  To receive prior approval, call or email us at (205) 491-0010 or customservice@tccustoms.com.   You will have 30 days from the time you originally received the product to initiate a return.  Once you have received approval from us for the return, you will have 14 days from then to ship the product to us.  We must receive the returned product within 14 days of the approval for return.   All Returns are subject to a 20% restocking fee.  

To qualify for a return,   

  • The Goods were received by the customer in the last 30 days
  • The Goods are returned to us in the original and undamaged packaging
  • If the packaging has been opened, the product must clearly show no signs of being installed (or attempt to install).  If the product show any signs that you attempted to install it, we cannot accept the return.    If the product has been damaged, we cannot accept the return. 

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You must get prior authorization for a return BEFORE shipping the products back to us.  You are responsible for the full cost and risk of returning the Goods to us. You should send the Goods at the following address:

Attention: TCcustoms Returns

5041 Ford Parkway

Bessemer, AL 35022

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: customerservice@tccustoms.com

  • By phone number: 205.491.0010

 

 

 

FAQ's

Can I trust TCcustoms?

The short answer is "Yes!"

Here's why...  TCcustoms is not just an online store!  We are a custom shop with physical locations in Bessemer Alabama and Pell City Alabama!  TCcustoms is family owned and family operated.  They are owned by the same people who operate Town & Country Ford!  We have been customizing and selling customized vehicles for well over 20 years!   

 

 

What About Sales Tax? 

Our advanced website will automatically calculate the appropriate amount of sales tax that needs to be collected at the time of purchase.  In some situations, you may be required to pay tax on the product when it arrives to you.  But every state has different laws.  Call us with any questions!  205-491-0010.

 

 

Fitment issues?

If you are concerned that the part or wheels may not fit your vehicle, PLEASE call us before making the purchase!  The customer is responsible for ensuring proper fitment, but we will be happy to provide advice.   (205) 491-0010. 

 

Do you Price Match?

Yes!  In most situations we will match any price you find online!  Simply give us a call or email us customerservice@tccustoms.com from there we will be able to help you through the price match process.

 

What if I can't find what I'm looking for?

TCcustoms has over 25,000 different parts listed for sale, but we have access to even more parts!  If you don't see what you are looking for, we invite you to call or email us!  (205) 491-0010 or email us at customerservice@tccustoms.com.

 

How Long Is My Quoted Price Valid?

Our website prices are constantly updating, but if you receive a written quote from one of our team members that quote will be valid for 30 days.  

 

Do You Ship Internationally?

No we don't.  

 


Do You Offer Financing?

Yes!  We have teamed up with Affirm to offer financing as low as 0%!  Simply select Affirm during checkout!


What’s the best way to reach you?

The best way to reach us is by phone at (205) 491-0010.  You can also reach us via email at customerservice@tccustoms.com

 

Do You Sell Tires Too?

Yes we do!  We don't currently have the tires listed on our website... But we can still help!  If you are interested in a Wheel and Tire Package, please give us a call or email us!  (205) 491-0010 or customerservice@tccustoms.com  

 

 


What should I do if I have a problem with my product(s)?

Give us a call.  After speaking with you, we will be able to point you in the right direction.  If your product came in damaged during shipping, it is important that you let us know BEFORE accepting the delivery.  

 

What if I have a warranty concern?

Most of the products we sell offer some sort of a warranty.  In the case you need to start a warranty claim, reach out to the manufacturer of the product.  If you still have questions about the warranty, please give us a call.  We are happy to try and help you get in contact with the right person.   TCcustoms does not warranty any of the products that it sells.  If a product has a warranty, the orignal manufacturer would be administering the warranty.  

 

 

 

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